Welcome to KALPHERION. We are committed to providing quality services and products. In the event that you are not satisfied with your purchase, we offer the following refund policy.
Certain items are non-refundable, including:
To initiate a refund, please contact our customer service at [email protected]. Include your order number and a brief description of the issue. Our team will review your request and respond within 5 business days with the next steps.
Once your return is received and inspected, we will send you an email notification. If your return is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at